How do you determine the cost of an order?
An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design. Additional charges will apply for rush orders.

What do I need to supply to you for artwork?
For best results, supply us with the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery shop, send us the digitized file from that job to ensure a perfect reproduction.

What file formats for my design or logo do you accept?
We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe lllustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.

Is there a charge to digitize my design?
There is a charge to make your design ready for embroidery. For any left chest embroidered logo (up to 4” in width or height) the charge is $25. Digitizing for a full back logo (up to 11” wide or tall) is $75.00. Digitizing is normally complete in 1 business day with a proof sent directly to you via email. There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match.

Can you enlarge or reduce the size of my design?
We can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail. E-mail us your design for review or fax it to us at (704) 658-1576  Digitized designs can be reduced down to 90% or enlarged up to 110% without incurring a redigitizing fee. For best results, supply your design at the exact size that it will be reproduced.

What is the largest sewing area for an embroidered design?
We can embroider within an area up to 16" wide and 11" tall for one design. Large designs that extend over this area can possibly be accommodated if there are areas in your design that are not connected (such as text).Your design can then be divided or split into two separate stitching runs that fall within a 16" x 11" area. However, splitting your artwork will significantly increase the cost of your order.

How small can you make embroidered letters or words?
For best results, we recommend that embroidered text be a minimum of 1/4" in height. The quality of text degrades considerably when less than this height.

Will I see a stitch out or proof of my design?
For custom designs, a stitch out is created here and emailed to you for your review and approval. You may also visit our office to review your stitch out. In either case, an approval will be required to complete your order.

How long will my order take to complete?
Our standard turn around time for a basic order is 5-7 business days after your approval of a digitized design. Allow additional time for shipping if required.